Sectorial Reports


Construction

Overview

Building permits and completed buildings trending downwards – 2nd Quarter 2008
In the second quarter of 2008, more than 10,100 buildings were licensed and approximately 6,500 buildings were completed. These figures represent negative annual average changes of 7.4% and 20.1%, respectively.
From the previous quarter, the number of building permits and of completed buildings decreased by 5.8% and 14.6%, respectively.

Characteristics of Market
Construction


The Portuguese construction market is worth about £10bn. It sustains 21,588 (2012) companies, and employs around 357,200 people (2012).
The number of companies in this sector varies depending on the sources of information. According to the data provided by INE, in 2012 the construction sector represented circa 12% of the companies in the non-financial production sector in Portugal.
In 2012 the employment and the volume of work in the construction sector registered a low performance and a decrease of 18.9% e 17.5%.
(INE)
Very few foreign contractors operate directly in the market, but several French and Spanish companies have significant stakes in local companies.



Building materials

The companies involved in this sub-sector are mainly producers of five products - ceramics, cork, wood, metal products and ornamental stones. This sub-sector includes more than 5000 companies, 15% of which are exporters.
The market for building materials is estimated to be worth £16bn per annum. About £750m worth of materials are imported, primarily from EU countries. Distribution in the market is fragmented - there are close to 1,100 wholesalers and over 6,000 retailers. The majority are small companies employing 6 to 10 people that operate exclusively on a regional basis. Only 20 companies have annual turnovers of £10m or more.
The latest export value of Portuguese building materials has reached around €1.2bn, and the main markets are E.U. member states, USA, Japan and it encompasses users in housing, commercial as well as hotel construction.
Apart from being highly fragmented, the builders' merchants tend not to specialise in particular ranges of products. Most companies sell heavy (cement, sand, bricks, etc) and light (sanitary ware, plumbing accessories, floor and wall coverings, etc) products. Only a few specialise in pre-stressed concrete products, HVAC equipment, paint, timber floors or wallpapers, etc.
This sector includes mostly small and medium sized companies: in the sub sector of the non metallic minerals 74% of the companies have less than 9 employees and a sales volume of € 0, 1m per company. On the sub sector of other materials there is around 2 900 companies.
The builders' merchants' main customers are mainly large contractors and public entities (25%); small and medium sized contractors (35%); construction industry professionals (15%); private individuals (15%) and other retailers (10%).
Some large national and foreign groups have recently entered the market and set up branches in the country's largest cities. These groups include MaxMat, Aki, Mestre Maco and Bricomarché. These groups have rapidly established themselves as the largest merchants operating in the market and also the ones with the widest geographical coverage.
An increasing number of small independent builders' merchants are joining APCMC's (Builders Merchants' Association) CentralMat central buying office operation, probably in response to the large group's entry into the market. CentralMat buys in bulk at discounted prices for quantity purchases and sells at market prices - thus affording larger profit margins to its shareholders, who buy only small quantities as independents.



Market trends

By its characteristics the construction sector is orientated for the internal market, the commercial relations with the exterior not being very relevant. The civil construction sector needs to invest in markets where it can have economic benefits, for example Africa, Brazil, Spain, etc.
To overcome the constraints which create some difficulties in the access to the big international and European markets, the companies need to become efficient and competitive. According to the INE conjuncture analysis for the first 2004 quarter, and after the strong contraction in 2002 and 2003, the sector seems to resurge slowly.
The expectations are less negative in all the activity segments, namely in the public works construction. The investment in the housing segment does not give recovery signs due to decrease of the number of licences issued; however the recovery of the sector might be in the implementation of recovery works in order to implement the new renting law disposals.
POLIS, an €800m central government-funded programme for the restoration and improvement of city centres has just started and should lead to numerous opportunities for restoration and other building materials and services.

Competition

Competition in the sector is intense, from both domestic and foreign suppliers. There are nearly 100 well-established local manufacturers of building materials. They manufacture products ranging from clay bricks and other ceramic products to PVC window frames and top quality bathroom fittings.
There are also several well-known foreign suppliers, such as Gröhe, Henkel, Sika and Weber & Broutin, who have established their own local manufacturing facilities. Others, such as Roca, have taken over local distributors.
Spain, Italy, Germany and France are Britain's main competitors. Spain supplies almost a third (£250m) of all building materials imports. Britain exports an average of £30m.



Specificity of the market

The quality of personnel in the Portuguese construction sector varies widely. There are a number of well-qualified and internationally respected architects and engineers who bring quality and innovative technology to the market. Much of the labour force is, however poorly trained. Pay levels are about 60% of those in Britain. This factor also influences the low productivity in the sector. To improve this indicator several training programmes have been implemented, namely the management advanced programme for construction and public works executives, conceived in collaboration with some companies in the sector. These programmes aim to rethink the companies' strategies and organisation in order to prepare them for a context of international competition and the entrance in the Portuguese market of foreign companies
These factors often hinder the introduction of new construction technology and can force contractors to downgrade architectural and engineering specifications.
Also, both engineers and architects have the right to "design" buildings, which can have a negative effect on developments in the range and quality of building materials used in the market.
Planning and project management in Portugal tends to be poor and can result in over optimistic deadlines. This can lead to reductions in the quality of the materials used and delivery dates.
The quality and innovation in this sector are very incipient. The innovation programmes cover traditionally advanced technology sectors, but the trend is applying it to other sectors, including the construction.
The execution of policies that mitigate these conditions might re-launch the sector, such as the new licence legal regime, reduction of the late payments from State to companies, etc. The development of training, information and regulation activities are a priority and might contribute to an improvement of the sector productivity levels.


The main restrictions on the sector are the following:
Oversize
Strong competition
Bureaucracy and fiscal measures
Labour force poorly qualified

The internationalisation of the sector appears to be the solution to the excess of capacity of the domestic market. The quality and innovation are determinant for the success of the construction companies, namely in the quality of the projects, construction materials ecology and environment concerns.



The future of the sector

The construction sector has progressed during 2005 in a very unfavourable manner. After some recovery signs in the period between May and August 2005, the production rhythm of the engineering segment registered a very negative result. The entrepreneurs of the sector are very concerned with the future of their companies.
Despite the negative evolution of the sector, globally the percentage of use of the companies' production capacity was superior to the registered one year ago. (73, 3 in October 2004 and 76, 3 % in October 2005).
The entrepreneurs have also identified main obstacles to the development of the companies' activities, the low level of the demand for the sector products, the high fiscal obligations and the late payments from the State.
The entrepreneurs involved in the public works identify other obstacles namely the reduced number of public tenders, excess of competition and the delay in the administrative processes.
Concerning the future evolution of the sector, the entrepreneurs still have a pessimistic view relating to the production perspectives, employment evolution or either the applicable prices.
Concerning the private works, the investment contraction results from the weak economic growth and the uncertainty generated from the recent alterations to the patrimony taxation. Therefore ANEOP projects a break of 8% in the housing construction production. The recovery might begin with several new public projects in 2005 and 2006 namely the Douro Litoral concession and the high-speed rail network.
According to the specialists in the sector a way to recover construction activity in Portugal would be to utilise properly the potential of the rehabilitation market in Portugal. For that purpose it would be urgent to eliminate the financial and legal constraints that make this market unattractive. In Portugal rehabilitation represents 5% of the total of the civil construction sector, against 24% in Spain and 33% of the European average.
The internationalisation appears as another alternative to some companies, with good examples of some Portuguese companies that are working in the already existing external market, namely in Latin America and Eastern Europe.
For the period 2004/2006 a a moderate increase of the construction sector in Europe is expected .



Useful contacts in the sector

Associations

Associação de Empresas de Construção e Obras Públicas – AECOPS

Rua Duque de Palmela, 20
1250-098 Lisboa
Tel: + 351 213 110 200
Fax: +351 213 562 816
E-mail: aecops@aecops.pt

Associação dos Industriais da Construção Civil e Obras Públicas –AICCOPN

Rua Álvares Cabral, 306
PORTO
Telefone: + 351 22 340 22 00
Fax: + 351 22 340 22 97
E-mail: geral@aiccopn.pt

Associação Nacional de Empreiteiros de Obras Públicas –ANEOP

Rua Castilho, nº 57 R/ch Dto
1250-068 Lisboa
Tel: + 351 21 382 55 20
Fax: + 351 21 386 15 38
E-mail: associacao@aneop.pt

Associação Portuguesa dos Comerciantes de Materiais de Construção

Praça Francisco Sá Carneiro, 219-3º , 4200-313 Porto.
Telefone: 225 074 210
Fax: + 351 225 074 218 - + 351 225 074 219
E- mail: geral@apcmc.pt
Presidente: Carlos Alberto Tomaz

Apeb-Associação Portuguesa das Empresas de Betão Pronto

Avenida Conselheiro Barjona Freitas 10-A
1500-204 Lisboa
Tel + 351 21 778 53 65
Fax + 351 21 778 58 39
E-mail: apeb@mail.telepac.pt
Website: www.apeb.pt

Acepe-Associação de Controle de Qualidade de Espumas de Poliestireno Expandido

Av D.João II 1.16.052,4º-I
1990-083 Lisboa
Tel + 351 218951690
Fax + 351 218951691
email: eps@acepe.pt

Açomefer-Associação Portuguesa dos Grossistas de Aços, Metais e Ferramentas

R Filipe Folque 67,5º
1050-112 Lisboa
Tel + 351 21 352 85 37
Fax + 351 21 356 03 71
Email: acomefer@netcabo.pt

Apicer-Associação Portuguesa da Indústria de Cerâmica

R Cel Veiga Simão Edifício-C
3020-053 Coimbra
Tel: + 351 239 497 600
Fax: + 351 239 497 601
E-mail: info@apicer.pt

Apimineral-Associação Portuguesa da Indústria Mineral

Avenida Manuel Maia 44,4º-D
1000-203 Lisboa
Tel: + 351 218499225
Fax: + 351 218497233
E-mail: apimineral@ip.pt

Assimagra-Assoc Portuguesa dos Industriais de Mármores, Granitos e Ramos Afins

R Aristides Sousa Mendes 3-B
1600-412 Lisboa
Tel: + 351 21 712 19 30
Fax: + 351 21 712 19 39
E-mail: assimagra@assimagra.com

Associação dos Industriais da Construção de Edifícios - Aice

Avenida Ressano Garcia 13-r/c
1070-234 Lisboa
Tel + 351 213815500
Fax + 351 213815509

Associação Nacional dos Industriais de Mosaicos Hidráulicos

Pç Machado Assis 23,1º-H (Ed Arco)
3000-253 Coimbra
Tel + 351 239 829 615
Fax: + 351 239 833 529
Email: animo@netcabo.pt

Associação Nacional dos Industriais de Produtos de Cimento

R D.Filipa Vilhena 9,2º-D
1000-134 Lisboa
Tel: + 351 21 799 53 70
Fax: + 351 21 796 40 56
E-mail: anipc@netcabo.pt

Atic-Associação Técnica da Indústria de Cimento

Av 5 Outubro 54,2º-D
1050-058 Lisboa
Tel + 351 213510830
Fax + 351 213510838
E-mail: cimento.atic@mail.telepac.pt

Umac-União de Empresas de Materiais de Construção, ACE

R Brasil 504-A
3030 Coimbra
Tel: + 351 239 701 743
Fax: + 351 239 401 007



Main companies

Construction/Building Contractors

Mota-Engil, SGPS, S.A.

Edifício Mota - Rua do Rêgo Lameiro, 38
4300-454 Porto
Tel: 351225190300
Fax: 351225190303

Somague

Rua da Tapada da Quinta de Cima - Linhó
2714-555 Sintra
Tel: + 351 219 104 000
Fax: + 351 219 104 001
E-Mail: somague@somague.pt
Website: http://www.somague.pt
Direção Comercial
E-Mail: comercial@somague.pt
Direcção de Marketing e Comunicação/Marketing and Communication Department
E-Mail: marketing.comunicacao@somague.pt

Teixeira Duarte

Edifício Dois, Lagoas Park, 2740-265 Porto Salvo, Oeiras
Tel. +351 21 791 23 00
Fax. +351 21 794 11 08
E-mail: representantemercado@tduarte.pt
Website: http://www.tduarte.pt

Grupo Soares da Costa, S.G.P.S., S.A.

Rua Senhora do Porto, 930
4250 - 453 Porto - Portugal
Tel: : + 351 22. 83 42 200
Fax: + 351.22. 83 42 695
E-mail: geral@soaresdacosta.pt
Commercial - National Division - comgrupo@soaresdacosta.pt
International Division - international@soaresdacosta.pt
African Division - manuel.carmo@soaresdacosta.pt
Website: http://www.soaresdacosta.pt

Edifer-Construções Pires Coelho & Fernandes SA

Rua Fontainhas 62 Venda Nv
2700-391 AMADORA
Tel: + 351 214 759 000
Fax: + 351 214 759 500
E-mail: geral@edifer.pt
Website: www.edifer.pt

C M E-Construção e Manutenção Electromecânica, SA

Pq Taguspark-Ed Ciência II 13,1º/3º
2780-920 Porto Salvo
Tel 214233100 Fax 214233199
Email: cme@cme.pt
Website: http://www.cme.pt/



Construction materials

CIMPOR - CIMENTOS DE PORTUGAL, SGPS, S.A.

Rua Alexandre Herculano, 35
1250-009 Lisboa
Tel.: + 351 21 311 81 00
Direcção de Relações Externas e Comunicação - drec@cimpor.pt
Gabinete de Relações com Investidores/Investors Support Bureau
Representante para as Relações com o Mercado: Dra. Filipa Saraiva Mendes

CIMPOR - Cimentos de Portugal, SGPS, SA

Rua Alexandre Herculano, 35
1250-009 Lisboa
Portugal
Telefones + 351 21 311 81 00/+ 351 21 311 88 89
Fax+ 351 21 311 88 67
E-mail: gri@cimpor.pt
Direcção Comercial/Commercial Department
Av. Severiano Falcão, 8 - Edifício CIMPOR
2685-378 Prior Velho
Tel.: + 351 21 940 86 00
Fax: + 351 21 940 87 60
E-mail: Dcomercial@cimpor.pt
Website: http://www.cimpor.pt

C M P-Cimentos Maceira e Pataias, SA

Fabrica Maceira Liz-Maceira Liz
2405-018 Maceira Lra
Tel + 351 244777200
Fax + 351 244777533
Email: maceira@secil.pt

Betão Liz, SA

R Qtª Paizinho-Bloco 2,1º-E
2795-650 Carnaxide
Tel: + 351 214247500
Fax: + 351 214247500

BETECNA-Betão Pronto

Rua Quinta das Palmeiras nº 91-1º A-B-C, Torre Madrid
2780-154 Oeiras
Tel:21 456 94 10 - Fax:21 456 94 39
E-mail: info@betecna.pt
Website: www.betecna.pt

SECIL-Companhia Geral de Cal e Cimento

Direcção Comercial/Commercial Department
Av. das Forças Armadas, 125 - 6º
1600 - 079 Lisboa
Tel: +351 21 7927100
Fax: +351 21 7936200
General e-mail: secil@secil.pt
Direcção Comercial/Sales & Marketing Department- comercial@secil.pt
Website: http://www.secil.pt

Cimpor Betão-Indústria de Betão Pronto, SA

Av Alm Gago Coutinho
Portela Sintra
2710-418 Sintra
Tel + 351 219105540
Fax + 351 219242516
E-mail: jlino@cimpor.pt




Sources:
AECOPS - Associação de Empresas de Construção e Obras Públicas
AEP – Associação Empresarial de Portugal
AICCOPN - Associação dos Industriais da Construção Civil e Obras Públicas
Associação Portuguesa dos Comerciantes de Materiais de Construção
GEE - Gabinete de Estratégia
e Estudos - Ministério das Actividades Económicas e do Trabalho
Guianet

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Sectorial Reports


Airports


Lisbon Airport Guide

Lisbon Airport Guide
Lisbon airport is an old but well organised airport that is easy to fly into or depart from. Lisbon airport is the main international and domestic airport of Portugal and handles 14 million passengers a year. Within the airport are all common airport services including; car hire, currency exchange, left luggage, duty free and ticket sales. This guide will provide an overview of the facilities, how to travel from the airport and finally a note for travellers flying with the budget airlines......

Travel to/From Lisbon Airport
Lisbon airport is located within the city limits and is only 6km from the city centre. Visitors can travel from the airport by one of three means of transport; by the metro, by the special Aerobus service or by taxi. The metro was newly connected to the airport in October 2013 and the Aerobus service has greatly improved as a direct result.

Both means of transport are equally good and take approximately the same time. The metro is cheaper (€1.40 single + €0.50 for the Viva Viagem card), with more services per hour but a connection is required to reach the centre of Lisbon and heavy luggage must be carried down escalators. The Aerobus is more expensive (€3.50) but the route is direct to Baixa and sees more of the city. The Aerobus departs from the parking bays in front of the arrivals lounge.

Taxi transfers from Lisbon airport are the easiest means of onward travel. Journeys within the city limits should cost less than €15 but journeys to the resort towns will be considerably more, so it is advisable to pre-book.

Lisbon Airport Overview
Lisbon airport is an old airport that was established prior to the Second World War. As part of a major renovation program in 2009 a secondary terminal was constructed, which handles all domestic flights. As part of the renovation, the appearance of the airport was improved and is considerably better than it was 10 years ago.

There are now no longer delays at baggage reclaim or security and immigration is located in a new spacious new facility. The limiting factor for number of flights per day at Lisbon airport are the facilities (including terminals) and not the number of slots on the runways. This means that there are few departure delays, as late inbound flights can be flexible with departure times.

Facilities at Lisbon Airport
The facilities of Lisbon airport are of the level expected from an international airport but are far from excellent. There is no free public WIFI and the limited selection of food vendors are very expensive. There are many duty free shops once through security but always be aware of flight boarding times as there can be a long walk to the gates and a further bus ride to the airplane for the budget airlines.

The second terminal handles all of the domestic flights and includes the flights to Madeira and the Azores. In the arrivals hall there are money exchanges and ATM's but large bank notes cannot be used on public transport. The currency in Portugal is the Euro. All of the major car rental companies have office in Lisbon airport. As a warning; the rental car park exists onto the busiest road in Lisbon so be confident with the rental car before leaving the airport zone. Generally a rental car is not need for a holiday that is based within Lisbon.

……and if flying with budget airlines
Many of the low cost airlines board from the tarmac parking bays and passengers are transported between the terminal and the airplane by bus. This added bus journey significantly increases boarding times and reduces the amount of time that can be spent in the departures lounge shopping. The boarding time can be up to 30 minutes before the scheduled departure time and involve long walk from security. The budget airlines suffer with very long check-in queues especially during the height of the summer and it is advisable to check-in before arriving at the airport with boarding pass already printed. As the summer flights can get very full airport staff have been known to get fussy with overweight or sized hand luggage.

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Characteristics of Market


ANA SA


The civil aviation scene in Portugal underwent a change in 1998 with the de-merger of the old Empresa Publica Aeroportos e Navegação Aérea, ANA, EP giving rise to two distinct companies: ANA - Aeroportos de Portugal was born, preserving its predecessor's corporate object with regard to the provision of airport public services to support civil aviation. The provision of air navigation public services was committed to Navegação Aérea de Portugal - NAV, EP.

ANA Aeroportos de Portugal, SA is in charge of the management, operation and development of the Lisbon (Portela), Porto (Francisco Sá Carneiro), Faro, Ponta Delgada (João Paulo II), Santa Maria, Horta and Flores airports, which in 2001 represented a total of 17 million passengers.
ANA SA (Aeroportos e Navegação Aérea) operates 7 airports: Lisbon, Faro and Porto on the mainland and Flores, Horta, Ponta Delgada and Sta Maria in the Azores.

Today the company has become a reference airport management group in terms of quality, profitability and ability to seize new opportunities. Its entire action consists in offering its clients a high value-added service, safeguarding the interests of its shareholder as long-term investor and being, for the sake of its employees, a group of professional excellence.

Additionally, the company holds a majority stake in ANAM – Aeroportos e Navegação Aérea da Madeira, SA, the operator of both airports in the Autonomous Region of Matriam deira and 49% of ADA – Administração de Aeroportos, Lda., and the operator for Macau International Airport in China.

Over the years, the company has invested heavily in modernising its infrastructure, enabling them to respond efficiently to growing traffic demand and increasing the quality of services provided.


Airlines
There are several Portuguese airlines offering regular domestic and international flights;
  • TAP - Air Portugal is the country's "flagship" airline and has scheduled flights to more than 50 international destinations and domestic flights between Lisbon, Porto, Faro, Madeira and the Azores, and also between Madeira and Porto Santo.
  • PORTUGÁLIA has regular domestic flights and various flights to foreign destinations.
  • SATA has regular flights between all the islands of the Azores and from the Azores to Madeira and mainland Portugal. SATA also offers regular flights to a number of international destinations.
  • ATA - Aerocondor Transportes Aéreos operates regular domestic flights and international charters.
  • AIR LUXOR flies to domestic and international destinations and is also a charter airline.

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Handling Service


Operating companies


Portway


As the first handling company licensed to provide services to Air Carriers in Portugal, Portway started its activity on 1 July 2000. This handling company is a joint-venture owned and managed by two shareholders – the airport management company in Portugal: ANA, Aeroportos de Portugal, S.A. (60%), and the Frankfurt airport management and handling company: FRAPORT (40%). The experience and know-how of both shareholders have been crucial in ensuring the company's successful growth and development.

Handling operators in general are responsible at the airport for everything that is involved in passenger services; baggage handling services; ramp services and load control for aircraft, as well as handling cargo together with all its respective items: loading/unloading, storage and documentation. Other services are also provided, such as refuelling, cabin cleaning and ticket sales.

Portway operates at the three largest Portuguese Airports (Lisbon, Porto and Faro), with more than 600 employees, all highly qualified and receiving regular in-service and external training. It has its own equipment maintenance services, as well as the latest equipment and computer systems at all three airports.

In 2004, Portway handled roughly 11,000 flights (passengers and cargo), having also handled 1.7 million passengers and roughly 55,000 tons of cargo. Over 60 airlines trust in Portway's ground handling services.

The increasing success of Portuguese airports is demonstrated by the ever greater number of airlines flying to and from Portugal and the wider variety of destinations now offered. Portway's contribution towards this success is reflected in its increasing share of the business thus generated, confirming again that Portway provides a professional answer to all possible ground handling needs in Portugal.

The company's vision of the future is to provide a quality service based on the principle of continuous training and improvement, whilst being aware of all new developments, not limiting itself to simply providing services, but also showing the flexibility and adaptability that airports, airlines and passengers require. The TÜV-Austria recognised Portway's quality services with the award of the DIN ISO 9001:2000 standard for all segments of operations and commercial activity.
Services


  • Portway's handling services include:
  • Passenger and Baggage Check-In using computerised Check-in Systems;
  • Boarding;
  • Escorting Passengers on Arrival;
  • VIP Services;
  • Special Services for Unaccompanied Minors and Wheelchair Passengers;
  • Lost & Found Baggage Services and Excess Baggage Handling;
  • Prompt and safe Ramp Services with all the necessary equipment. These include Passenger and Crew Transportation; Aircraft Loading and Unloading; Ramp to Flight Deck Communication; Aircraft Moving (Push Back/Towing); Cabin Cleaning (sub-contracted); Lavatory and Water Servicing, as well as Aircraft Engine Starting.
Other services include:
  • Portuguese airports Cargo and Mail-Services and Warehouse Operations, including Lifts for Loading and Unloading; X-Ray Scanning; Coolers; Safe Storage for Valuable Cargo; Weight-Bridge; CCTV&DVR Systems; as well as Security Personnel (sub-contracted);
  • The Load Control, Operations and Communication Services are again a good example of the company's focus on quality and safety. These include Pre-Service Preparations; In-Service Control and Coordination and Post Flight Communications;
  • Representation, Administration, Supervision and Support Services are concerned, Portway invests in experience, sophisticated management systems and highly trained staff to guarantee that airlines are always represented to their full satisfaction, offering Passenger Escorting Services; Passenger and Crew Transportation; Car and Limousine Rental (sub-contracted); Accommodation in Contracted Hotels for Crew and Passengers; Traffic, Transit and Landing Permits; Surface Transport; Catering Services (sub-contracted); Office and Storage Space; Load Device Storage and Control;
  • The Aircraft Security Services that Portway renders include Travel Documentation Verification; Passenger Profiling; X-Ray screening of baggage and cargo; Baggage Reconciliation and Monitoring all personnel, vehicles, equipment and goods employed in the servicing of aircraft.

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Servisair


SERVISAIR is EUROPE´S largest independent group handling company, its network now covers over 70 airports in 10 different countries - U.K., Denmark, France, Germany, Ireland, Netherlands, Norway, Portugal, Spain and Sweden. Recently, SERVISAIR has made the leap across the North Atlantic, with the acquisition of two United States ground handling businesses ( Cleveland - based Global Group and Dallas Fort / Worth - based Tri - Star Airlines Services) bringing the actual Servisair's network to 92 airports in total.

Services
Servisair/GlobeGround fulfils a huge range of aviation services at 150 locations around the world.
The main services are the following:
  • Aircraft Cleaning
  • Airport Representation
  • Ground Transportation
  • De-Icing
  • GSE Maintenance
  • Intoplane Fuelling
  • Airport Security
  • Line Maintenance
  • Load Control
  • Passenger Service
  • Ramp Service
  • Lounges
  • Snow Removal
  • Trucking
  • Cargo
  • Facility Management

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TRIAM - Madeira Handing Services


TRIAM, a major aircraft handling player at Madeira and Porto Santo airports, is developing along 2005 a new project that includes the certification of the Company in accordance with the ISO 9001 quality standards, renew of the ground support equipment and an intensive ground crew training program.
This represents a significant investment of the Group Holding Company in TRIAM, and our goal is to provide the best possible service to our present and future customer airlines.

TRIAM - Madeira Handling Services was founded in August 1987, remaining the first private company offering handling services in Madeira.
Their primary objective is to offer premium handling services to operators in both Madeira and Porto Santo airports. They also offer handling services at Cabo Verde, Bissau, Lisbon, Porto and Faro airports (passenger handling and ramp supervision).
They are specialised in passenger and ramp handling services, ramp supervision and any other service within this scope that you may need in an airport. Their actual structure maintains all necessary means to offer our high standards of quality combined with security procedures required by today's air transport industry.

Over the last three years the volume of traffic has incremented in almost 60% whilst maintaining our quality guarantee.
Services:
Passenger Services
  • Manual or DCS check-in
  • Dedicated staff for your company
  • Documentation control
  • Daily Newspaper service
  • Special passenger and VIP services
  • Special services (disabled persons, unaccompanied minors)
  • Arrival and Baggage services LL with delivery
  • Transfer services
  • Gate services
  • Information desk
  • Check-in desks
  • Airline corporate identification (branding, dedicated counters, signage)

Operations and Coordination
  • Weight and balance
  • Flight dispatch
  • Crew control and assistance
  • Aircraft cleaning
  • Unit Load Device control
  • Supervision and Representation
  • Weather briefing
  • Flight operations assistance
  • Liaison with airport authorities
Other Services
  • Business Aviation
  • Updated Security procedures
  • Quality internal audits
  • Airline dedicated key account responsible
  • Supplementary services in baggage irregularities: claims settlement for baggage irregularities and LZ baggage storage
  • Airport Administrative Management

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Groundforce


Groundforce Portugal is a new Force within handling services in Portugal, inheriting 60 years of History from TAP Portugal , the dynamism of Portugália Airlines and the leadership of the Globália Group. The result of a new shareholder structure, Groundforce is part of the 6th largest World Group in handling services.

The Groundforce mission is to be a high quality service provider, at a national and international level, guaranteeing clients in conjunction with airlines an elevated level of satisfaction and consistency in service, based on professionalism and experience of its employees, as well as the respect for its social responsibility.

With the ambitious Vision of being one of the 10 largest Ground Handling service providers worldwide, and dominant in the Ibero American/African market niche, Groundforce Portugal bases its Force on providing excellent service, nationally and internationally, based upon important pillars like stability, sharing, effort, and objectives, thereby bringing about the work orientation of a cohesive team aimed at the clients' needs.
Highly qualified and motivated, our employees are prepared to provide services of the highest quality, a quality which has enabled Groundforce to achieve the image it enjoys today on the international market.

Divided between central services, Equipment Maintenance and Operational Units located in the main Portuguese Airports, Groundforce has more than 2,500 employees.

Operating in the airports of Lisbon, Porto, Faro, Funchal and Porto Santo, it serves more than 150 airlines. In partnership with the Globalia Group and the Moroccan airline Regional Air Lines, it won an International Public Tender for the attribution of an access license to the market of ground assistance in five of the main Moroccan airports, through which currently it operates in 13 airports in Portugal and Africa, being the leader in the national market.
Continuing its strategic focus, Groundforce wants to ensure the strengthening of its positioning in national airports, to establish itself as one of the main players in the consolidation movement of the sector, continuing the road of internationalisation and the evaluation of new business opportunities, as seen in the growth and sustained profitability.

Groundforce is a brand that is going to project SPdH in the future, a symbol of change backed by 60 years of History.

Services
  • Passenger Service
  • Ramp Service
  • Cargo
  • GSE Maintenance
  • Lounges
  • Training
  • Load Control
  • Aircraft Cleaning
  • Ground Transportation
  • Airport Representation
  • Flight Operations and Crew Administration
  • Airport Security
  • Facility Management
  • Consulting and Technical Support

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HiFly

Hi Fly is a Portuguese airline with its head office in Lisbon, Portugal, which has specialised in the worldwide aircraft lease on medium to long term contracts for airlines, tour operators, governments, companies and individuals.

SATA

SATA also has a self handing service as follows:
  • Airport Ticketing Sales Desk
  • Arrival and Transfer Services
  • Baggage Services/ Baggage Sorting
  • Check-in Services
  • Passenger Services
  • Gate and Departure Services
  • Lost and Found Services
  • Special Passenger and VIP Services
  • Load Control and Communications
  • Station Control
  • Station Representation and Supervision
  • Aircraft Loading/ Unloading
  • Loaders A319, A320
  • Aircraft Servicing and Cleaning

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Main airports in Portugal


Lisbon (Portela Airport)
This is the country's most important airport, and plays an important role in the city's economic development and that of the entire Lisbon Region.
The need to adapt to the demand generated by traffic increase led to investments being made it its modernisation.
In 1998, Lisbon Airport posted the world highest passenger growth rate. The increase in airport capacity, the efficiency and quality of services provided are evident to all its users.
Currently, passengers have a modern, functional and handsome terminal at their disposal with a vast array of services and facilities, guaranteed to satisfy their needs.
It has two civil terminals (T1 and T2) and a military terminal, known as Figo Maduro Airport.
The airport is served by good public transport, including metro, coaches and taxis.
For further information please click here

Faro
Passengers using the airport as a gateway to Algarve will find a modern terminal building with an agreeable, wide and colourful structure, fitting perfectly into the local climate, and providing high quality services for the Algarve and the Spanish province of Huelva..
The Airport, which is located only 4 kilometres from downtown, has undergone a series of improvements in order to increase the quality of services provided to passengers and simultaneously contribute to development of the Region and of tourism in general.
Faro is currently the main tourist airport in Portugal.

For further information please click here

Porto
Visitors arriving by air at the Invicta (an epithet of the City of Porto) find a modern and functional airport, ready to welcome them in the best of manners. The terminal has a wide and pleasant public hall for passengers and their parties.
Nowadays,15 airlines are operating regularly at this airport with flights to 65 destinations.
With an annual traffic of more than 6 million passengers, Porto Airport was distinguished as the 3rd Best European Airport, in 2013 by ACI (Airport Council International).
For further information please click here

Beja (Alentejo)
Beja Airport (IATA code: BYJ) is 12 km from Beja, 170 km south of Lisbon and 150 km north of the Algarve, at the heart of the Portuguese region with the greatest tourist potential, the Alentejo.

120 km west of Beja is the industrial complex of Sines, the main economic development area of the region, and the beautiful beaches of the Vincentina Coast and Troia. 160 km to the east is the Spanish border.

Near to Beja Airport there is also the Alqueva dam, the largest artificial lake in Europe (250 km2), one of the main tourist attractions in this fascinating and as yet undiscovered region. - See more at: http://www.ana.pt/en-US/Aeroportos/alentejo/Beja/TheAirport/AbouttheAirport/Pages/AbouttheAirport.aspx#sthash.VXhxLqyZ.dpuf
For further information please click here

Madeira Airport - Madeira
Gateway to Madeira Island, Madeira Airport is a modern infra-structure with capacity to welcome its passengers with the highest levels of safety and comfort. Madeira Airport, 20 minutes away from the capital city of Funchal, has all services essential to visitors, providing several means of transport, rent a cars, travel agencies, tourist information office, among others.
The recent restructuring offers its users the quality and efficiency of service to which the Madeira Islands has accustomed its tourists.
For further information please click here

Porto Santo - Madeira
The island of Porto Santo has to offer 9km of an immense white sandy beach, golf, tennis, excellent hotels, good food and, above all, a unique peace.
Porto Santo Airport provides all the comfort and sympathy at both the arrival and the departure of those who choose this paradise.
For further information please click here

Ponta Delgada - Azores
Ponta Delgada Airport - João Paulo II is in the town of Ponta Delgada, São Miguel Island, Azores, the largest city in the Azores. It is the main air passenger and freight entry point in the islands. Its name is a homage to Pope John Paul II's journey through the Azores on 11 May,1991.
For further information please click here

Flores - Azores
The Ilha das Flores is Europe's westernmost point. From here one can see the Ilha do Corvo and, so the legend goes, America.  The airport is located in the village of Santa Cruz and provides links to the other islands. While landing or taking-off, all one sees is a small island with a rich flora. The huge hortensia hedges crisscross the deep blue of the sea. Promenading through the island feels like rediscovering nature.
For further information please click here

Horta - Azores
Horta Airport is located only 10 km away from city downtown. Passengers landing at or taking-off from Horta airport are delighted at the view: the immense green of the grass and the blue of the hortensia, cutting through the landscape in perfect harmony, while reaching the splendour of Pico's mountain.
An important centre of regional development, it provides direct links with Lisbon and with the other Azorean islands.
For further information please click here

Sta Maria in the Azores - Azores
Santa Maria is the most easterly island in the Azores and its airport, was the first to be built in the Archipelago, over 50 years ago, when it received its licence to open to civil aviation.
It is located near Vila do Porto, the island's main population centre, and is today a particularly important airport for refuelling stops.
Santa Maria Airport is still an important factor in the economic development of the island and the Autonomous Region as a whole.
For further information please click here


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Other airports
In addition there are a number of smaller municipal airports, not under the control of ANA or ANAM including amongst others, Cascais (Tires), Torres Vedras, Castelo Branco, Braga, Chaves, Vila Real, etc


Cascais Municipal Aerodrome
Cascais Municipal Aerodrome receives Executive Aviation and it is the first Aeronautical Structure for General Aviation, with the largest number of movements in Portugal. In 2004, 57,600 aircraft landed at Cascais Airdrome. The Aerodrome building can cater for 300 passengers per hour and is prepared for receiving domestic and international traffic. It provides a comfortable service for embarking and disembarking operations.

The Cascais Municipal Aerodrome has a 1,700 meter asphalt runway able to receive traffic up to 45 tonnes. The runway has landing and approach lights and uses the Apapis system.
The Aerodrome building can cater for 300 passengers per hour and is prepared for receiving domestic and international traffic. It provides a comfortable service for embarking and disembarking operations.
The Aerodrome also has air traffic control, handling, dispatch and airport operations, a weather observatory, fire-fighting, apron services, security, fuel supply and restaurant/cafeteria, as well as seven shops in the public areas.

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Useful contacts in the sector
ANA Aeroportos de Portugal SA
Rua D, Edificio 120
1700-008 Lisboa
Portugal
Tel: + 351 218 413 900
Fax: + 351 218 402 747
Website: www.ana.pt

Lisbon Airport
e-mail: lisbon.airport@ana.pt
Tel: + 351 218 413 500
coordenadas GPS:
N 38º 46' 12" | W 9º 07' 41"

Porto Airport
e-mail: flyopo@ana.pt
Tel: + 351 229 432 400
coordenadas GPS:
N 41º 14' 19" | W 8º 40' 14"

Algarve Airport
e-mail: faro.airport@ana.pt
Tel.: + 351 289 800 800
coordenadas GPS:
N 37° 1' 14,8584" | W 7° 58' 7,5822"

Beja Airport
e-mail: beja.airport@ana.pt
Tel.: + 351 284 001 020
coordenadas GPS:
N 38° 4' 42.0096" | W 7° 55' 37.4514"

Azores Airports
e-mail: azores.airports@ana.pt
Tel.: +351 296 205 400
Fax: + 351 296 286 923

Ponta Delgada
e-mail: pontadelgada.airport@ana.pt
Tel.: +351 296 205 400
Fax: + 351 296 286 923

Horta
e-mail: horta.airport@ana.pt
Tel.: +351 292 943 511
Fax: +351 292 943 519

Santa Maria
e-mail: santamaria.airport@ana.pt
Tel.: +351 296 820 020
Fax: +351 296 886 170

Flores
e-mail: flores.airport@ana.pt
Tel.: +351 292 592 212
Fax: +351 292 592 243

Madeira Airports
e-mail: madeira.airports@ana.pt
Tel.: +351 291 520 700
Fax: +351 291 520 761

Porto santo
e-mail: madeira.airports@ana.pt
Tel.: +351 291 980 120
Fax: +351 291 980 121


Portway, Handling de Portugal, S.A.
Rua C, Edif. 124, piso 1
Aeroporto de Lisboa
1700-008 Lisboa
Tel: +351 218 445 000
Fax: +351 218 445 100
email: info@portway.pt
Website: www.portway.pt

Servisair Portugal, Lda.
Rua José Manuel Cerqueira Afonso dos Santos 21B,
LISBOA
Tel: + 351 218 495 360
Fax: + 351 218 488 557

TRIAM – Madeira Handling Services
Serviço de apoio a Aeronaves, S.A.
Aeroporto da Madeira, 1º piso
Santa Catarina de Baixo
9100-105 Santa Cruz
Tel: + 351 21 00 62 342
Fax: + 351 21 00 62 331
E-mail: clientsupport@triam.pt

Groundforce Portugal
Aeroporto de Lisboa
Aerogare, Piso 6
1704 - 801 Lisboa
Tel. + 351 218 416 888
Fax + 351 218 415 401
Email: lis@groundforce.pt
Website: http://www.groundforce.pt

TAP
Apartado 50194
1704-801 Lisboa
Telefone: + 351 21 841 50 00
Telefax: + 351 21 841 50 95
Website: www.tap.pt

Portugalia Airlines
Aeroporto de Lisboa, Rua C, Edifício 70
1749-078 Lisboa
Contact-Center flyPGA:
Tel +351 218 425 500
Fax: (+351) 218 425 625
E-Mail: comunicacao@pga.pt
Website: www.portugalia-airlines.pt/

Sata Air Açores-Serviço Açoreano de Transportes Aéreos EP
Avenida Inf D. Henrique 55 Ponta Delgada
9500-150 PONTA DELGADA
Telefone: + 351 296 209 720
+ 351 296 209 722
E-mail: info@sata.pt
Website: http://www.sata.pt

EAA - Escola de Aviação Aerocondor, SA
Aeródromo Municipal de Cascais
Avª Amália Rodrigues, Tires
2785-632 S. Domingos de Rana
Portugal
Contactos:
Tel.: +351 214 457 500
Fax: +351 214 442 625 / 214 448 049
E-mail: eaa@aerocondor.pt
Website: http://www.aerocondor.pt

Hi Fly
Latino Coelho nr 1, Hi Fly Building
1050-132 Lisbon - PORTUGAL
Tel:  +351 211 143 500
Fax: +351 211 143 671
E-mail: hifly@hifly.aero
http://www.hifly.aero

Aeródromo Municipal de Cascais – Tires
2785-632 S. Domingos de Rana
Portugal
Tel: +351 21 445 73 00
Fax: +351 21 445 17 56
E-Mail: amcascais@aerodromo-cascais.pt
Website: http://www.aerodromo-cascais.pt

Edab-Empresa de Desenvolvimento do Aeroporto de Beja SA
Rua Fernando Namora 20
Beja
7800-502 BEJA
Tel: +351  284 327 411
Fax: + 351 284 327 413
E-mail: edab.geral@beja-aeroporto.com
Website: http://www.edab.pt

Aeródromo Municipal de Santa Cruz
2560-470 Silveira
Torres Vedras
Tel:  +351 261 937 299 (Secretaria)
+ 351 261 931 799 (Operações)
Fax: + 351 261 932 820
e-mail: actv@actv.pt
direccao@actv.pt
Website: http://www.actv.pt

Aeródromo de Bragança
Nv Cpº Aviação
5300-432 Baçal
Tel: + 351 273 381 175
Fax: + 351 273 381 065

Aeródromo de Coimbra
3040-751 Cernache
Tel: + 351 239 946 449
Fax: + 351 239 947 235

Aeródromo de Évora
7000 Évora
Tel: + 351 266 702 263
Fax: + 351 266 777 205

Aeródromo Municipal de Chaves
Cpº Roda-Chaves
5400 Chaves
Tel: + 351 276321995

Aeródromo Municipal da Covilhã
Aeródromo Municipal
Qtª Grila

6200 Covilhã
Tel: + 351 275 336 086
Fax: + 351 275 336 086

Aeródromo Municipal de Portimão
Penina
Montes Alvor
8500-059 Alvor
Tel: + 351 282 496 770
Fax: + 351 282 495 942

Aeródromo Municipal de Vila Real
Vl Nv Cima
5000 Vila Real
Tel: + 351 259 336 620
Fax: + 351 259 336 620

Empresa Pública de Navegação Aérea de Portugal Nav Ep
Avenida Aeroporto  Moreira  Maia
4470-558 MAIA
Tel: + 351 229 408 000
Fax: + 351 229 411 976

NAER – Novo Aeroporto, S.A.
Endereço: Av. Sidónio Pais, 8 – 5.º
Código Postal: 1050-214 Lisboa
Telefone: + 351 21 357 21 49
Fax: + 351 21 357 21 61

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Sources:
ANA - Aeroportos de Portugal
Lisbon Portugal Guide





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