Hiscox has a policy of continuously conducting customer satisfaction surveys following claims to ensure that the company meets its expected standards . The latest data reflects the opinion of Hiscox Clients in Portugal and as to how their claims were handled:





Updated data (February 2015)



Claims Satisfaction Overall

Professionalism

Speed of Response

Ranking towards competition

4,64 / 5

4,68 / 5

4,61 / 5

9,11 / 10



Note: average responses on the satisfaction survey sent to all Clients who had a Art & Private Client claim.

What our Clients say about us
I have not claimed on a household policy for many years and I was pleasantly surprised how quickly my claim was resolved and that there was no attempt to hide behind the small print. An impressive performance sadly not matched by my motor policy insurers in respect of the vehicle stolen when my house was burgled.

Congratulations to the Hiscox team that collaborated in the process. Exemplary conduct.

 “Excellent responsiveness, simple clear and appropriate information requests and lack of bureaucratic approach.

 “Compliments to Hiscox for their service of excellence.

 “Your Insurance company meets up to all my expectation that an insurance company should be to their clients.” “We always find the contacts are quick to reply and very helpful, they avoid excessive paper work which is really helpful when you are dealing with stressful experiences.

 “Absolutely excellent and efficient service!

We are very proud of this results as we put all our efforts on everything we do towards achieving customer satisfaction.


Learn a little more about how we manage our claims: Hiscox: Our approach to home insurance claims





About Hiscox
Hiscox is an international specialist insurance group listed on the London Stock Exchange (LSE:HSX). There are three main underwriting parts of the Group – Hiscox London Market, Hiscox UK and Europe and Hiscox International. Hiscox London Market underwrites mainly internationally traded business in the London Market – generally large or complex business which needs to be shared with other insurers or needs the international licences of Lloyd’s. Hiscox UK and Hiscox Europe offer a range of specialist insurance for professionals and business customers, as well as high net worth individuals. Hiscox International includes operations in Bermuda, Guernsey and USA.

In Portugal Hiscox  is represented by Innovarisk, underwriting a diverse range of personal and commercial insurance risks such as home insurance cover for homes and their contents, valuables and collections as well as extensive business insurance, finely tailored to the needs of companies, professionals and consultants. For more information: http://innovarisk.pt/.







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